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At Urban Green Sow, we are committed to delivering your orders promptly and efficiently. Our shipping policy outlines the key aspects of our shipping process to ensure a smooth and transparent experience for our customers.

1. Shipping Destinations:

We currently ship to all addresses within Canada and the United States. Expect; we can’t ship to Idaho, New Hampshire, Mississippi, or South Dakota. At this time, we do not offer international shipping.

2. Shipping Methods and Delivery Times:

We offer several shipping options to cater to your needs:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: Next business day delivery for orders placed before 12 PM PST.

3. Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of your order, as well as the chosen shipping method. Shipping costs will be displayed at checkout before you complete your purchase.

4. Order Processing Time:

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

5. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status of your shipment through our shipping partner’s website.

6. Shipping Address:

Please ensure that your shipping address is accurate and complete to prevent delays. Urban Green Sow is not responsible for shipments delivered to incorrect or incomplete addresses provided by customers.

7. Delays and Issues:

While we strive to deliver your order within the estimated time frame, delays may occur due to unforeseen circumstances such as severe weather, carrier issues, or peak holiday periods. If your order is significantly delayed, please contact our customer service team at [Customer Service Email] for assistance.

8. Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.

9. Returns and Exchanges:

For information on returning or exchanging items, please refer to our Return Policy.

10. Contact Information:

For any questions or concerns regarding your order or our shipping policy, please contact our customer service team:

Urban Green Sow  

  • 840 Hawkins Blvd, Suite A-5 
  • El Paso, Texas 79915  
  • Email: info@urbangreensow.com

Phone: +1 (915) 217-7529

Thank you for choosing Urban Green Sow. We appreciate your business and look forward to serving you!

Note: This policy is subject to change without notice. Please review our shipping policy periodically for updates.