Skip to main content

Urban Green Sow

1. Overview

At Urban Green Sow, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: You must provide a receipt or proof of purchase.

3. Return Window

You have 30 calendar days from the date you received your item to return it.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, plants)
  • Custom or personalized items
  • Sale items
  • Gift cards

5. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at returns@urbangreensow.com to notify us of your return.

2. Return Authorization: You will receive a return authorization number (RMA) and instructions on how to return your item.

3. Shipping: Send your item to:

  •    Urban Green Sow  
  •    840 Hawkins Blvd, Suite A-5  
  •    El Paso, Texas 79915  

6. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

7. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at returns@urbangreensow.com for further instructions.

9. Contact Us

If you have any questions about our return policy, please contact us at:

  • Urban Green Sow  
  • 840 Hawkins Blvd, Suite A-5 
  • El Paso, Texas 79915  
  • Email: returns@urbangreensow.com  

Thank you for shopping with Urban Green Sow. We appreciate your business and are committed to providing you with the best possible service.